Support
We offer a differentiated technical support service, adapted to the local reality of our clients.
Frequently Asked Questions
Can I integrate with another Onboarding?
Yes. The Certfy architecture is open for integrations via API (Application Programming Interface). That is, you can use a third-party Onboarding solution and integrate with our Certification, Issuance, or Identity Verification solutions.
Can I hire only Onboarding?
Yes. Certfy's Digital, In-Person, or Legacy Onboarding solutions can be contracted separately and integrated with other systems via API.
How do you ensure data privacy and protection?
We know that identity data belongs to people and only to them. Certfy also acts as a data controller for the purpose of protecting identity against misuse.
How do you sign up for Certfy?
Certfy has a business model based on the use of services. Therefore, hiring it is extremely simple. The charges are made according to the volume of transactions and each service has a specific amount.
Can I subscribe to Digital Issuance only?
Yes. We can only provide the Digital Identity Issuance service with an exclusive App for your business or institution. The integration with your backend is done via API.
How does technical support work?
Depending on the product and plan contracted, our support services may range from local support with technical visits made by an accredited partner to assistance via Chat, Telephone or E-mail.